About Dream Service Software, The only purpose-built AI-based CRM and ERP for pest control.
One platform that covers the whole customer arc from handraiser, close, schedule, service, to advocacy with AI handling the workflows where revenue leaks at every handoff. Sales CRM and ERP, available separately or together. Built inside a real pest control business in 2012. Still founder-owned and led.
Mission
Why we built a CRM and ERP for pest control specifically.
A pest control deal leaks at every handoff. The handraiser call doesn’t close on the first try. The proposal sits unread for nine days. A route wastes ninety minutes because the schedule wasn’t tight.
A technician notices a termite job on the property and has no way to feed it back to sales. The happy customer never gets asked for a review.
Most operators run five tools and a paper logbook to cover that arc, and lose customers at every step. A delayed quote here, a missed follow-up there, an inspection that never makes it off paper into the compliance file.
Dream is purpose built to connect and fix all steps in one system. Customer data lives and is actionable here in the Sales CRM and ERP.
Story
Purpose built from the ground up inside a real pest control operation.
Nitesh Jain didn’t set out to build a software company. In 2012 he walked into ABC Home & Commercial Services’ San Antonio office and saw a compliance binder on the back-office floor with a WDO inspector due Monday. He built the first version of Dream to fix that one problem — get the inspection off paper, into a database, signed off before the inspector landed.
That became a sales CRM and eventually the CRM grew an ERP underneath it with pest-specific modules: E-Logbook, WDO/Termite, door-to-door, commercial flow, because the operators using it asked for them by name. Around 2016 a parallel partnership in California shaped the next decade of the product, especially with compliance work that other solutions couldn’t natively support.
Fourteen years on, leading pest control operations across the nation still run Dream end to end.
Dream is proud to be privately owned and operated.
Meet the “Dream” team
Nitesh Jain — Founder & CEO. Built the first version of Dream inside ABC Home in 2012.
How we Operate
Operator-built. Still operating
Every product decision is made by someone who has run a pest control route, in dialogue with real operating customers who run on the platform today. We won’t ship a feature we wouldn’t dispatch with.
