Pest control scheduling on one board: look the customer up, move them, done.

Dispatch is the calendar view inside Dream, and it is where a customer service rep works all day. Find the customer, drag the job onto another technician, and that technician gets an email or SMS about it.

Show me how Dream helps my operation
A week on the board. Job status is color coded, and pending work orders drag onto an available technician.
What the customer is doing meanwhile

Your customers want service today, and they are on the phone now

Somebody calls about their home or office and wants a technician today. What happens next decides how that call feels: a rep who can see the day and move a job, or a rep who promises to check and call back.

Behind them a reassignment usually costs three phone calls. One to the office, one to the technician losing the job, one to the technician getting it. The customer waits through all three.

How Dream handles it

The board reads the same schedule the technicians are working

Dispatch is one screen inside Dream, sitting alongside service setup, the technician mobile app and the back-office workflow. There is no separate scheduling system to reconcile, because the board is reading the live record.

Managers get color codes based on the status of the job, so the day is readable at a glance rather than by interrogation.
Before the board

Recurring service puts the jobs there without anyone keying them in

Frequency, cadence and customer preference become work orders. Recurring service generates them automatically. That is service setup, and it runs before dispatch has a thing to move.

Each work order already carries what the technician will read: client address, time, duration, urgency and service rates. Nothing is retyped at the point of assignment.

The board shows what service setup generated, so the service program gets configured first. Once a technician has the job, the chemicals, devices, stations and cages are handled in the mobile app.

The calendar fills itself from the service program you already sold, so the board starts the week complete.
Look them up, move them

Drag the pending work order onto an available technician

The call comes in and the customer is on the calendar. Drag and drop pending work orders onto your team and save time while you grow the business. Assignment goes on availability, skillset and job location, and you can pull up the nearest technician to a job site instead of guessing which truck is close.

When a client wants service today, lock the technician’s schedule so the assigned team member reaches the job site at the given time and the customer gets the experience they called for. Unassigned work orders can be sent out to any team member based on their schedule rather than sitting until someone notices.
The rep settles it while the customer is still on the line, instead of promising to call back.
Tell the technician

Assigned jobs notify by email or SMS, with the work order attached

Nobody rings round the trucks to check the change went through. The technician gets the notification on assignment, opens the work order, and knows the address, the appointment length and how urgent it is before pulling out.

Managing an entire team makes the scheduling tool a business decision. Filter technicians by branch or department and schedule to an available team member in a few clicks, so a multi-branch operation does not turn into one enormous list.
A change made on the board is a change the technician already knows about, and everyone's appointments stay organized without a round of phone calls.
“Now we have 1 flow from the initial call to setting up service.”

John C., VP Office Operations, verified G2 review

TRUSTED BY LEADERS ACROSS THE INDUSTRY

Questions dispatchers and service managers ask us

Look the customer up on the calendar, move them, and end the call. That is the whole job of this screen.

Yes. Assign or reassign work orders to available technicians by drag and drop of pending work orders.

Lock the technician’s schedule, so the assigned team member reaches the job site at the given time.

Assigned jobs notify technicians by email or SMS.

Filter technicians by branch or department, then schedule to an available team member.

It goes on availability, on skillset, and on where the job is.

They work together. Dispatch is the hands-on board for the day in front of you, where a person moves a job because a customer called. Route optimization plans and reshapes the work across the week and the month. Both read the same schedule, so a change in one shows up in the other.
Dispatch

See what your customer service reps could settle on the first call

One board carrying the day, the customer found and moved while they are still on the phone, and the technician notified without a round of calls.
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